Shipping & Returns
Our shipping charges:
We are always trying to reduce shipping costs but also want to make sure you get your order safely and as fast as possible.
We use Australia Post to send our packages all around Australia.
For safe secure arrival of your order we use signature on delivery and you will sign for your order on arrival.
We try to keep our shipping charges simple:
In Australia Divine Empress uses postage over Australia by Australia Post. All items are posted via either Australia Post or our Couriers.
Your delivery costs will be automatically calculated on checkout.
International: including New Zealand.
For all orders shipped outside of Australia the shipping cost is calculated by the weight and cubic dimensions of the order. This is done automatically as you check out.
You have a choice of standard shipping or express. The relevant costs will be shown.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item if it is not able to be supplied. However, we will offer you a store credit for any item that is unexpectedly delayed.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page for a returns form.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.